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Provisioning and licensing

Learn about the provisioning and licensing process for organizations on the Enterprise plan.

When you sign an annual agreement for the Enterprise plan on Retool, our team will assist with provisioning your purchased products and services. This depends on whether you use a cloud-hosted or self-hosted deployment.

Cloud-hosted​

For customers hosted in our multi-tenant Cloud instance, you will sign up for a new instance of Retool or utilize an existing instance of Retool on a self-service plan. Your Retool Account Executive will provision that instance of Retool with the required permissions to enable Enterprise plan features.

Cloud-hosted and Retool-managed​

For customers where Retool is managing your deployment inside of your own dedicated single-tenant infrastructure, Retool will manage all aspects of the licensing and provisioning process. Our infrastructure team will reach out to you with access instructions once your instance is deployed.

Self-hosted​

For customers who elect to self-host Retool in their own instance, your Account Executive will provide you with a unique license key via email that you will provide inside an environment variable for each deployment. This license key will expire at the conclusion of your Retool agreement’s service term, but the expiration date will be extended as and when your Retool agreement renews.