Acceptable Use Policy
This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our Services. If we believe a violation of the policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the Services or any third parties, we may suspend or terminate your access, or if you use the Services under a paid subscription plan, we may downgrade your plan to a free plan. This policy may change as Retool grows and evolves, so please check back regularly for updates and changes. Capitalized terms used below but not defined in this policy have the meaning set forth in the User Terms of Service.
Customer-Specific Supplement
The terms of the Customer-Specific Supplement ("Customer-Specific Supplement") below supplement and amend Customer's Contract (as defined in our Customer Terms of Service) if Customer falls into the corresponding category of Customer. If there is any conflict between the Customer-Specific Supplement and the Contract, the applicable terms in the Customer-Specific Supplement will prevail. Nothing in this Customer-Specific Supplement makes us a government contractor for any federal, state, local, or foreign government.
Customer Terms of Service
These Customer Terms of Service (the "Customer Terms") describe your rights and responsibilities when accessing and using our developer tools and platform (the "Services"). These Customer Terms also apply if you purchase any expert services that we offer to help our customers launch, accelerate or optimize their use of the Services ("Expert Services"). Please read these Customer Terms carefully. If you are a Customer (defined below), these Customer Terms govern your access and use of our Services and any Expert Services you receive from us. If you are an individual that a Customer is inviting to use the Services, the User Terms of Service (the "User Terms") govern your access and use of the Services.
Data Request Policy
Not unlike other technology companies, Retool receives requests from users and government agencies to disclose or delete data other than in the ordinary operation and provision of the Services. This Data Request Policy addresses those issues and outlines Retool's policies and procedures for responding to such requests for Customer Data. Any capitalized terms used in this Data Request Policy that are not defined will have the meaning set forth in the Customer Terms of Service. In the event of any inconsistency between the provisions of this Data Request Policy and the Customer Terms of Service, the provisions of the Customer Terms of Service will control.
DMCA Policy
We take the intellectual property rights of others seriously and require that our Customers and their Authorized Users do the same. The Digital Millennium Copyright Act established a process for addressing claims of copyright infringement that we have implemented for Retool services. If you own a copyright or have authority to act on behalf of a copyright owner and want to report a claim that a third party is infringing that material on or through a Retool service, please send a notice to our copyright agent that includes all of the items below and we will expeditiously take appropriate action:
Data Processing Addendum
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Expert Services Addendum
This Expert Services Addendum (this "Addendum") governs Retool's provision of any Expert Services (as defined
Master Subscription Agreement
This Master Subscription Agreement (this “Agreement”) is entered into by and between Retool Inc., a Delaware corporation with offices at 1550 Bryant Street, San Francisco, CA 94103 (“Retool”) and the customer identified in the Order Form that references this Agreement (“Customer”). The individual accepting this Agreement on Customer’s behalf represents they have the authority to bind Customer to this Agreement. If the individual does not have such authority, such individual and Customer may not use the Services and/or any Trial Products.
Open Source License Disclosure
Retool makes use of free and open source software that are subject to the following licenses.
Privacy Policy
This Privacy Policy explains our practices regarding the collection, use and disclosure of the information we process to provide our Services. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services.
Retool Support Policy
This Retool Support Policy ("Policy") is subject to the terms and conditions between Retool and Customer, as referenced in the applicable Order Form (the "Agreement"). Capitalized terms used but not otherwise defined in this Policy will have the definitions given to them in the Agreement.
Security practices
We take the security of your data very seriously at Retool. If you have additional questions regarding security, we are happy to answer them. Please write to security@retool.com and we will respond as quickly as we can or check our self serve Trust Center for more security information. This Security Practices page describes the administrative, technical and physical controls applicable to Retool.
Subprocessors
To support delivery of our Services, Retool, Inc. (or one of its Affiliates listed below), may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service (or if applicable, the superseding written agreement between Customer and Retool or a Retool affiliate(s)) (the "Agreement").
User Terms of Service
These User Terms of Service (the "User Terms") govern your access and use of our developer tools and platform (the "Service"). Please read them carefully. Even though you are signing onto an organization's account, these User Terms apply to you as a user of the Services.