Data Processing Addendum
Applicable to customers on any plan.
This Data Processing Addendum (“DPA”) supplements and forms part of the Customer Terms of Service, the Master Subscription Agreement, or other written agreement between Retool and Customer (the “Agreement”).
1. DEFINITIONS.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control” for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
“Controller” means the entity which determines the purposes and means of the Processing of Personal Data.
“Controller Affiliate” means any Customer Affiliate that (a) is authorized to use the Retool Platform, (b) on whose behalf Retool Processes Relevant Personal Data, and (c) is not the "Customer" under the Agreement.
“Customer Data” has the meaning given to that term in the Agreement.
“Data Protection Laws” means all data protection and privacy laws applicable to the respective Party in its role in the Processing of Relevant Personal Data under the Agreement, which may include, without limitation, EU Data Protection Laws, Swiss Data Protection Laws, US Data Protection Laws, and UK Data Protection Laws.
“Data Subject” means the identified or identifiable person to whom Personal Data relates.
“Data Subject Request” means any request from a Data Subject to exercise its rights under Data Protection Laws in respect of Relevant Personal Data.
“EU Data Protection Laws” means (a) the EU General Data Protection Regulation (2016/679) (GDPR); (b) the EU (Directive 2002/58/EC) (e-Privacy Directive); and (c) any and all EU Member State laws made under or pursuant to any of the foregoing; in each case as amended or superseded from time to time.
“Instructions” means any reasonable instructions provided by Customer (e.g., via email or support tickets) under this DPA that are consistent with the Agreement.
“Personal Data” means any data that relates to an identified or identifiable natural person, to the extent that such information is protected as “personal data” or “personal information” under Data Protection Laws.
“Personal Data Breach” means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Relevant Personal Data.
“Process” or “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
“Processor” means the entity that Processes Personal Data on behalf of the Controller.