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Subprocessors

To support delivery of our Services, Retool, Inc. (or one of its Affiliates listed below), may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service (or if applicable, the superseding written agreement between Customer and Retool or a Retool affiliate(s)) (the "Agreement").

Third Parties

Retool currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Retool performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors

Retool may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Entity NameRelevant Retool ServicesPurpose of ProcessingLocation of Subprocessors
Amazon Web Services, Inc.Cloud OfferingsThird-party hosting providerUnited States
Amazon Web Services, Inc.Workflows
(Retool Cloud)
Third-party hosting provider for queries and workflow cachingUnited States
Temporal TechnologiesWorkflows (Self-Hosted Offerings)Third-party hosting provider for workflow orchestration if electing to use Retool-managed Temporal CloudUnited States
DataStax, Inc.Workflows
(Retool Cloud)
Third-party hosting provider for Workflow orchestration (AstraDB)United States
OpenAI, Inc.Optional AI FeaturesThird party artificial intelligence large language model and engineUnited States
Neon, Inc.Retool Database (Self-Serve Customers)Third-party hosting providerUnited States
Supabase, Inc.Retool Database (Self-Serve Customers)Third-party hosting providerUnited States

Other Subprocessors

Retool may use the following Subprocessors to perform other Service functions:

Entity NamePurpose of ProcessingLocation of Subprocessors
Intercom, Inc..Third-party service provider of customer support toolsUnited States
Mailgun Technologies Inc.Third-party service provider for sending Retool EmailUnited States

Retool Affiliates

Depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Retool may also engage its Affiliate, Retool UK Limited, as Subprocessor to deliver some or all of the Services provided to a Customer.

Updates

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer's account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.