Knowledge Centralization
When forming a Center of Excellence, centralizing knowledge, templates and standard processes is critical for onboarding teams. Common approaches are to employ a Wiki as a central hub.
Retool Knowledge Center
A Retool Knowledge Center documents the Center of Excellence and relevant information regarding Retool. This can include:
- Center of Excellence team members, contact information
- COE Charter identifying purpose and goals
- Marketing information related to Retool (e.g. slides, videos)
- Onboarding process overview
- Enablement content and/or links to Retool University / Retool Community
- Design standards for naming conventions, coding practices (SQL, JavaScript, Python)
This information needs to be continually updated and should allow for commenting / feedback by company employees. This provides valuable feedback on what is missing, needs correction or updates. COE messaging should also refer to this resource consistently to drive employee traffic.
The following image demonstrates the use of a Wiki and Messaging to support communications and discoverability of important COE information for teams. The COE team will staff key messaging channels for support or information purposes. The COE team will also maintain, publish and pin content in message channels and the Wiki to keep teams and the organization syncrhonized.
