Disabling users

As an admin user, you can easily disable any user's access within your Retool organization. Disabling a user prevents them from logging into their Retool account (as well as accessing or editing any tools, queries, or datasources in your shared Retool organization).

If you can't see Settings > Users you are not an admin and will not be able to perform the tasks described in this guide.

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Deleting vs. Disabling Users

In Retool you cannot delete users once they have accepted a request and joined your account. You can, however, disable access to their account. The reason for this is to maintain secure and accurate audit logs. If a user gets deleted, then the audit trail would disappear as well!

Disabling a User's Account

1. Open Settings > Users
2. From your list of users, select the user whose account you want to disable
3. Review the USER DETAILS panel to make sure you have the right account
4. Toggle the Enabled switch to the OFF position

Enable a User's Account

If you need to re-enable a user's account, you can simply toggle the Enabled switch back to the on position.

1. Open Settings > Users
2. From your list of users, select the user whose account you want to enable
3. Review the USER DETAILS panel to make sure you have the right account
4. Toggle the Enabled switch to the ON position