External users
Learn about how to interact with users outside your organization.
| Embedded apps Availability | |||
|---|---|---|---|
| Cloud-hosted | Generally Available | ||
| Self-hosted (3.272 Edge) | Generally Available | ||
| Self-hosted (3.196 Stable and later) | |||
Once you enable external apps, any authenticated user outside your organization is classified as an external user. All external users are added to a permission group, which enables you to control what apps they can access.
Common external users include customers, vendors, or partners. External users can only access external apps or public links.
Permission groups
Define internal users by email domain using the External Apps settings of your organization. Any user with an email that does not include this domain is categorized as an external user and added to the External Users permission group. You can also create other permission groups and manage group membership to control the level of access external users have.
Prior to version 3.259.0, Retool's permissioning structure automatically granted the All Users group Use all access, which overrode any permission controls you set for the External Users group. Retool recommends removing all access (Edit, Use, Own) from the All Users group and using the External Users group as the primary permission group.
For organizations created after version 3.259.0, the All Users group does not have universal access permissions by default. Read more in the changelog entry.
Pricing
Refer to the Billing and usage documentation for detailed pricing information.
External users are priced lower than internal users.
For Retool Cloud organizations on the Business plan, organizations receive 50 external users per month at no cost. For more than 50 users, external users are priced at tiered rates.
For Retool Cloud organizations on the Enterprise plan, talk to our team for pricing information.
External user pricing is not available for self-hosted organizations.
Usage for external use cases varies and the default pricing might not work for everyone. If you have custom pricing needs, or want to explore our Enterprise capabilities, talk to our team to learn more.