External users

Learn about how to interact with users outside your organization.

Once you enable external apps, any authenticated user outside your organization is classified as an external user. All external users are added to a permission group, which enables you to control what apps they can access.

Common external users include customers, vendors, or partners. External users can only access external apps or public links.

Permission groups

Define internal users by email domain using the External Apps settings of your organization. Any user with an email that does not include this domain is categorized as an external user and added to the External Users permission group group. You can also create other permission groups and manage group membership to control the level of access external users have.

Retool's permissioning structure automatically grants the All Users group Use all access, which overrides any permission controls you set for the External Users group. Retool recommends removing all access (Edit, Use, Own) from the All Users group and using the External Users group as the primary permission group.

Pricing

External users are priced at lower, tiered rates on the Business plan. After 500 users, you do not pay any additional cost for external users.

External user pricing is not available for self-hosted organizations.

However, usage for external use cases varies and the default pricing might not work for everyone. If you have custom pricing needs, or want to explore our Enterprise capabilities, talk to our team to learn more.