Troubleshooting apps
Troubleshooting common issues with apps.
Use this page to diagnose and resolve common issues when building and running apps.
Why doesn't my published app show my latest changes?
Your app might have a tagged release, which tags a particular published version of your app. End users only see the tagged release, and new versions created after the tagged release are published, but not shown to the user.
To update your app so that users always see the most recently published version, complete the following steps:
- Click to open the Change History pane.
- Switch to the Publish history tab.
- In the footer, in response to Which tag should be pinned for publishing?, choose Always publish latest changes.
Learn more in the Publishing guide.
Why do my changes disappear when I change branches?
Each branch is an isolated set of changes that is tied to an app preview. Each new branch opens a new building session. This means that when you begin a new branch, the app preview canvas resets to the latest published version of the app, and the Chat tab has a fresh context window.
To continue building on the same app preview, but in a new conversation, create a new thread by clicking to the left of the prompting box.
How do I get my app to use updated resource information?
If you created, updated, or deleted a resource while building, and the agent is using outdated resource data, start a new branch.
How do I get access to the AI provider configured for my organization?
If you receive a message that says You don't have access to the AI provider configured for your organization. Ask an administrator to grant you access or to configure one you can use, reach out to your administrator and direct them to the configuration instructions.
Why can't I access the app builder in my space?
Spaces function as isolated organizations, each with its own subdomain, user accounts, permissions, and settings. As a result, you must enable and configure the app builder on each space.