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Archive Retool Cloud users or organizations

Learn how to archive your Retool Cloud user account or organization.

Users on Retool Cloud organizations can archive their own accounts. Administrators can archive an organization, which also archives all users who belong to it. Archiving isn't supported for self-hosted deployments.


If you archive a user or organization by mistake, contact support.

Archive your user account

Archiving your user account disables your access to the Retool organization. You may want to archive your user account if you need to join a different Retool organization and want to use the same email address.

Administrators cannot archive individual users as this action must be performed by logging in as the user. To disable access for an individual user, administrators can disable the account instead.

To archive your user account:

  1. Navigate to the Settings page.
  2. Select Account in the sidebar.
  3. Click Archive account at the bottom of the page.
  4. Click Archive account on the confirmation modal.

You cannot archive your user account if you are the sole administrator of an organization. You must either promote another user to the Admin permissions group or archive the entire organization.

Archive an organization

You must have Admin permissions to archive your organization. When you archive an organization, Retool also:

  • Archives all users, which disables access for all users immediately.
  • Disables active workflows and public apps.

If the organization is on a paid plan with a monthly subscription, archiving the organization cancels the subscription. If the organization is on an annual plan, archiving does not result in a prorated refund. Organizations with auto-join email domains configured will no longer be joinable by users with the listed email domains.

To archive an organization:

  1. Navigate to the Settings page.
  2. Click Advanced in the sidebar.
  3. Scroll to the bottom of the page and click Archive organization.
  4. Click Archive organization on the confirmation modal.