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Learn about organization users in Retool.

A user is a Retool account that belongs to an organization. Users represent the people with access to the organization and its data. Retool uses email addresses as the identifier for users.

When a user signs up, Retool associates them with an existing organization if the user meets one of the following conditions:

  • They use an invitation from an existing organization.
  • Their email address domain matches one configured by an existing organization to automatically add users from that domain.
  • They use an SSO provider configured for an existing organization.

If the user doesn't meet these conditions during signup, Retool prompts them to create a new organization for which they become the primary admin.


An email address can only be associated with one organization. If a person needs to access multiple Retool organizations, they must create a user account for each with different email addresses.

If a user signs up and creates a new organization instead of joining an existing one, they must archive their account and organization first.

User account settings

Users can view and update their settings on the Accounts page. This includes changing their first name, last name, email address, and password. If 2FA is enabled for the organization, users can also set up a one-time password or add a FIDO2 security key.

Users can also view their login history and invalidate their sessions. Invalidating sessions logs the user out of all active sessions and is sometimes used if an account is compromised.


See Archive your user account for instructions on archiving your Cloud user.