Skip to main content

Permissions troubleshooting

Troubleshooting common issues with permissions.

Use this page to diagnose and resolve common issues with permissions.

Why can't I delete a role?​

Default roles (such as Admin) cannot be deleted. These roles are created automatically when your organization is set up and are protected to ensure basic functionality.

Only custom roles that you've created can be deleted.

Can I assign roles to individual users?​

No. Roles can only be assigned to groups. To grant a role's permissions to a single user, create a group for that user and add them to it.

What happens if a user belongs to multiple groups with different roles?​

Users inherit the combined permissions of all roles assigned to their groups. Permissions are additive: if any group grants a permission, the user has that permission.

Example

If a user is in Group A (with Analytics Viewer role) and Group B (with Branding Manager role), they have both analytics viewing and branding management permissions.

Can I see which users have a specific permission?​

Yes. To see who has access through a role:

  1. Navigate to Settings > Roles & Permissions.
  2. Select the role.
  3. Click the Assignments tab.
  4. Expand each group (click >) to view its members.

All members of assigned groups inherit the role's permissions.